Report a Concern

Quality of your care and safety is important to us! If you have any unresolved complaints regarding patient care or safety issues you may:

  1. Report your complaints directly to the department director or the complaint hotline at 712.213.8012.
  2. Report your complaints online through our ‘Contact Us’ page.

You will receive a prompt response to your concern.

If your concerns cannot be resolved, you may report them to our accrediting body listed below:  

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free Tel. No. 800.994.6610
www.jointcommission.org  

E-Mail: complaint@jointcommision.org  

Fax:
Office of Quality Monitoring
630.792.5636

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays. 800.994.6610. 

Events and News

LifeServe Blood Drive
  • LifeServe Blood Drive

    Appointments are Required/Photo I.D. Required Schedule your appointment online at www.lifeservebloodcenter.org or call 800.287.4903 Location: St. Mark Lutheran Church, 1614 W. 5th Street, Storm Lake, IA, Enter & Register at the EAST Entrance
    Tuesday, December 1, 2020
    12:30 pm - 6:00 pm

    Click for more information.
Young at Heart- Facebook Live
  • Young at Heart- Facebook Live

    Holiday Food Ideas Speaker: Nicole Reinert, BVRMC Nutrition Services How to Access Facebook Live:

    1. Visit BVRMC's Facebook Page
    2. Video will pop up on page at 10:00 a.m.

    Thursday, December 3, 2020
    10:00 am - 11:00 am

    Click for more information.