Report a Concern

Quality of your care and safety is important to us! If you have any unresolved complaints regarding patient care or safety issues you may:

  1. Report your complaints directly to the department director or the complaint hotline at 712.213.8012.
  2. Report your complaints online through our ‘Contact Us’ page.

You will receive a prompt response to your concern.

If your concerns cannot be resolved, you may report them to our accrediting body listed below:  

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free Tel. No. 800.994.6610
www.jointcommission.org  

E-Mail: complaint@jointcommision.org  

Fax:
Office of Quality Monitoring
630.792.5636

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays. 800.994.6610. 

Events and News

Masquerade Jewelry Sale
  • Masquerade Jewelry Sale

    Everything $5. BVRMC Kallmer Education Center Proceeds go to the BVRMC Auxiliary.
    Tuesday, October 1, 2019
    9:00 am - 5:00 pm

    Click for more information.
BLS Healthcare Provider
  • BLS Healthcare Provider

    INTENDED AUDIENCE:

    RN’s, LPN’s, EMT’s, RT’s & other Licensed & Certified Healthcare professionals requiring Healthcare Provider BLS certification for their work

    Part I – Online Course done through American Heart Association. $28.50 Part II - Skills Evaluation. Cost is $30 (This includes the AHA certification card.) Call 712-213-8683 to register.
    Wednesday, October 2, 2019
    10:00 am - 11:00 am

    Click for more information.