Buena Vista Regional Medical Center has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award® for the second year in a row. The award signifies that BVRMC has been ranked within the top 100 hospitals of similar size based on number of beds.
BVRMC is one of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award.
“We're deeply honored to receive the 2024 Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience. Our dedicated team at BVRMC is committed to providing top-notch care, ensuring every patient feels valued and supported,” says Rob Colerick, BVRMC CEO. “This recognition is a testament to the trust our community places in us, and we remain devoted to delivering exceptional health care experiences for everyone.”
The methodology used to select BVRMC as one of the 100 Best Hospitals for Patient Experience evaluates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s health care preferences. The award collects data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors.
- Responsiveness to requests for help.
- Providing patient recovery information.
- Explanation about medications before being administered.
- Bathroom and room cleanliness.
- Peacefulness of room at night.
- Patient recommendation rating.
“My expectations for care were exceeded,” says one BVRMC patient. “BVRMC is a wonderful hospital with attentive and caring staff.”
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.
“By raising your standards to meet the highest expectations – which studies show tend to be held by women – you’re giving everyone the best you have to offer. As one of America’s Best Hospitals for Patient Experience, your entire hospital and all of your service lines are lifted up for the exceptional experience you provide – not only for women but for all patients,” says Delia Passi, founder and CEO of the Women’s Choice Award.