Report a Concern

Quality of your care and safety is important to us! If you have any unresolved complaints regarding patient care or safety issues you may:

  1. Report your complaints directly to the department director or the complaint hotline at 712.213.8012.
  2. Report your complaints online through our ‘Contact Us’ page.

You will receive a prompt response to your concern.

If your concerns cannot be resolved, you may report them to our accrediting body listed below:  

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free Tel. No. 800.994.6610
www.jointcommission.org  

E-Mail: complaint@jointcommision.org  

Fax:
Office of Quality Monitoring
630.792.5636

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays. 800.994.6610. 

Events and News

Oncology & Infusion Center Open House
  • Oncology & Infusion Center Open House

    Please join us... Short program at 2:30 p.m. Refreshments served. Use Oncology & Infusion Center Entrance located off of West 5th Street. ER parking available.
    Tuesday, June 5, 2018
    2:00 pm - 16:00 pm

    Click for more information.
18th Annual BVRMC Fundraising Golf Tournament
  • 18th Annual BVRMC Fundraising Golf Tournament

    at Lake Creek Country Club, Storm Lake Please click here for more information.
    Wednesday, June 13, 2018
    10:00 am - 19:00 pm

    Click for more information.