Coping with Challenging Situations in Dementia Care

August 17, 2021
9:00 a.m. – 12:00 p.m.
Live Zoom Session

Speaker: Teepa Snow, MS, OTR/L, FAOTA

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Register Here

Recording of session will be available from August 23 through September 23, 2021.

Target Audience: Nurses, Nursing Home Staff, at home Caregivers and anyone affected by dementia.

Sponsored by:

BVRMC and The Ed & Gail Toomer Family

For questions call Danielle at 712.213.8683

Purpose: This session is designed to help care partners better understand why the person they are trying to help may at times exhibit ‘challenging behaviors.’ It will focus on looking beyond the disease to recognize other possible factors that may be causing or contributing to the challenges. Care partners will be introduced to the ‘six pieces of the puzzle’ that may be used to help determine these contributing factors. This problem-solving approach will be presented to help learners reduce the intensity, frequency, or occurrence of challenges. This session will also help learners develop better communication skills when working with people living with dementia by emphasizing the value of empathetic and supportive communication. The overall goal of the session is to reduce or minimize unproductive conversations and resistive behaviors by using effective verbal and physical skills.


1. List the six factors that may be used to determine what may be contributing to ‘challenging behaviors’.
2. Discuss the value of knowing the person and their history in effective communication efforts.
3. Describe and use empathetic and supportive communication techniques when interacting with a person living with dementia.
4. Demonstrate and describe verbal and physical techniques to increase the probability of positive interactions.

Credit:2.75 Nursing Contact Hours awarded by IBON Provider #344- BVRMC

You must attend the entire live Zoom session to receive credit. No credit given for recorded session.


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