Centers for Medicare & Medicaid Services (CMS) released patient experience star ratings, giving 266 hospitals a rating of five stars. Buena Vista Regional Medical Center is one of 13 in Iowa with a 5 star rating.
The federal administrator of the nation’s major health care programs assigned a patient experience star rating to 3,478 hospitals based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores collected from January 1 through December 31, 2019.
The HCAHPS survey is administered to a random sample of adult patients across all types of medical conditions between 48 hours and six weeks post-discharge. Surveys are not restricted to Medicare beneficiaries. To receive a rating, hospitals must have received at least 100 completed HCAHPS surveys over a given four-quarter period and be eligible for public reporting of the measures.
“We want to thank our patients who fill out surveys as they are critical to us in determining where we need to make improvements and validates what we are doing well,” states CEO Rob Colerick. “I also thank our employees that go above and beyond every day to provide the best care.”