Reporting concerns regarding patient care or safety issues:

Quality of your care and safety is important to us! If you have any unresolved complaints regarding patient care or safety issues you may:

1. Report your complaints directly to the department director or the complaint hotline at 712.213.8012.

2. Report your complaints online through our 'Contact Us' page.

You will receive a prompt response to your concern.

If your concerns cannot be resolved, you may report them to our accrediting body listed below:

Mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free Tel. No. 800.994.6610
www.jointcommission.org

E-Mail:

complaint@jointcommision.org

Fax:

Office of Quality Monitoring
630.792.5636

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 8:30 a.m. to 5 p.m., Central Time, weekdays. 800.994.6610